Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Salvador Ordorica is the CEO of The Spanish Group LLC, a first-class international translation service that translates over 90 languages. Customer satisfaction is critical for business success in ...

Unlike PCs, which can have a variety of things go wrong, an Xbox is a plug-and-play solution that just works. However, like any piece of technology, it’s not immune to the occasional issue. If ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Jyoti Mann Every time Jyoti publishes a story, you’ll get ...