When was the last time you spoke to a customer? Or better yet, when was the last time someone from your engineering team spoke to a customer? Ask that question to engineers in your organization and ...

Customer satisfaction is an important part of the bigger information technology picture. In fact, it so important that Dell EMC has created the “customer experience engineer” position to focus on what ...

Looking for IT career advice? Post your question here, and we'll get our experts to answer. Q. Ever since I graduated with a "_blank"="" class="c-regularLink" target ...

We talk with Google customer engineer Roshni Joshi about her career in STEM. Roshni Joshi had planned on being an engineer working with superconductors, but changed her plans while working on her ...

In the ever-evolving domain of customer care, a significant new facet is unfolding with the advent of AI technology alongside human interactions. Today, we dive into this convergence with insights ...

AI Era Careers 2025: Top 5 Emerging Jobs Offering Crore-Level Salaries The world of careers is rapidly transforming with the rise of Artificial Intelligence (AI), automation, and digital innovation.

Backed by 42CAP and Dreamcraft Ventures, Waypoint AI is helping fast-growing software companies reclaim 15% of engineering capacity spent on customer-reported escalations. SILICON VALLEY, CA / ACCESS ...