If you want an army of geeks you can count on to tame an unruly computer, you'd better buy a Macintosh: Apple tech support is by far the most effective of any computer brand's. With most Windows PCs, ...

On-site and remote service to troubleshoot incidents and requests – determine the cause of malfunctions, and make appropriate corrections or recommend a course of action to resolve the issue.

ALBANY — Not long ago, "smart" was only used to describe new cell phone technology. But this holiday season consumers will be clamoring for a wide range of products billed as "home automation devices, ...

Sometimes your end users require over-the-shoulder support. Here are a few tips for remotely guiding and troubleshooting client computers in a Windows Server environment. The ability to respond to ...

The Boy Scouts got it right: be prepared. Whether you’ve just purchased a new PC or you’ve been using the same one for years, chances are good that at some point, you’re going to need help and/or ...